Privacy Policy – How pke98 Protects Your Data

1 Introduction

This Privacy Policy describes how pke98 ("the Platform", "we", "us") collects, uses, stores and protects the personal information of players who use our platform, including the website and the mobile app. It applies to all pke98 account holders and to visitors who have not yet registered but browse the platform.

pke98 is committed to handling your personal data responsibly and transparently. We recognise that Pakistani players share sensitive information with us when registering, making PKR payments and playing games – and that information is treated with the care it deserves. This policy tells you clearly what data we hold, why we hold it, and what you can do about it.

This Privacy Policy is to be read alongside our Terms and Conditions and our Responsible Gaming guidelines, which together form the full agreement between you and pke98.

2 Personal Data We Collect

pke98 collects the following categories of personal data during registration, account use and payment processing:

3 How We Collect Your Data

pke98 collects personal data through the following channels:

• Registration form: Name, date of birth, email and phone number are provided directly by you when creating your pke98 account
• Identity verification: Where required, documents are submitted by you through the account verification process
• Payment transactions: Financial reference details are captured automatically when you initiate a deposit or withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card
• Platform usage: Technical and activity data is recorded automatically as you browse, log in and play on pke98
• Customer support: Information you share when contacting our support team via live chat or email is retained as part of your interaction history
• Cookies and device tracking: Session data, preferences and platform performance metrics are collected via cookies and similar technologies as described in Section 7

4 How We Use Your Personal Data

pke98 uses the personal data we collect for the following specific purposes:

• Account management: Creating and maintaining your pke98 account, verifying your identity at registration and during verification checks
• Processing transactions: Receiving PKR deposits via JazzCash and Easypaisa and processing your withdrawals to your registered payment method
• Platform delivery: Enabling you to place sports bets, play live casino games and fish games, and access your VIP tier status and associated benefits
• Fraud prevention and security: Detecting unusual login patterns, identifying duplicate accounts and protecting against money laundering and other prohibited activities
• Customer support: Responding to your queries, processing complaints and resolving disputes about bets or payments
• Responsible gaming: Monitoring activity patterns to identify potential problem gambling behaviour and to apply any deposit limits or self-exclusion requests you have made
• Legal compliance: Meeting any applicable legal or regulatory obligations to retain records or share information with authorities
• Platform improvement: Using anonymised aggregated usage data to improve the pke98 interface, fix technical issues and optimise performance for Pakistani mobile users

We do not use your personal data for automated decision-making that produces significant legal effects without human review. We do not use your data to create psychological profiles for targeted advertising to third-party platforms.

5 Who We Share Your Data With

pke98 does not sell personal data to third parties. We share data only in the following limited and specific circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction reference data necessary to process your PKR deposits and withdrawals
• Identity verification providers: Where we are required to verify your identity, your submitted documents may be processed by a third-party KYC service operating under appropriate confidentiality agreements
• Fraud prevention systems: Device identifiers and IP addresses may be shared with anti-fraud systems to detect account abuse and prohibited activity
• Game technology providers: Live casino and fish game providers receive session identifiers and bet data necessary to run the games you play; they do not receive your full identity or payment details
• Legal authorities: Where required by applicable law, a court order or a legitimate formal request from law enforcement, we may be required to disclose account information. We will inform you of any such disclosure where legally permitted to do so

All third parties who receive pke98 player data are required to handle it in accordance with appropriate confidentiality and security standards consistent with this policy.

6 Payment Data & PKR Transactions

Financial data related to your pke98 transactions is treated with additional care. Full payment account credentials – such as your JazzCash PIN or bank internet banking password – are never requested or stored by pke98. Payment authentication happens directly through the respective payment provider's own secure channels.

What pke98 does retain is the transaction reference, amount, timestamp and the masked identifier (such as the last four digits of your mobile wallet number) associated with each deposit and withdrawal. This information is retained in your account transaction history and used for dispute resolution, withdrawal verification and legal compliance purposes.

• Full card numbers or wallet credentials are never stored on pke98 servers
• Withdrawal requests can only be processed to a payment method registered in your own name
• All PKR transaction data is encrypted in transit and at rest
• Transaction history is available in your account dashboard for your reference at all times

7 Cookies & Session Tracking

pke98 uses cookies and similar technologies to maintain your login session, store your preferences and collect anonymised platform performance data. Cookies are small text files placed on your device when you visit the platform.

The types of cookies used on pke98 include:

• Essential cookies: Required for the platform to function. These maintain your session after login and keep you authenticated as you move between sections. They cannot be disabled without breaking core functionality
• Preference cookies: Store your settings such as language preference and notification choices so you don't have to reset them every session
• Analytics cookies: Collect anonymised data about how pages are used, which features are accessed most and where technical errors occur. This helps us improve the pke98 experience for Pakistan mobile users

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from accessing your account, placing bets or making transactions on pke98, though some features may behave differently.

8 Security Measures

pke98 takes the security of your personal data seriously and implements multiple layers of protection:

• All data transmitted between your device and pke98 is encrypted using TLS (Transport Layer Security)
• Sensitive data including payment references and identity documents is stored in encrypted form
• Access to player personal data within the pke98 team is restricted on a need-to-know basis with access logging
• Account login is protected and supports additional verification layers for sensitive operations like withdrawals
• pke98 infrastructure is monitored for unusual access patterns and potential intrusion attempts

While we implement strong security measures, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that affects your personal information, pke98 will notify affected players as promptly as circumstances allow.

You also play a role in keeping your data secure: keep your pke98 password confidential, do not share your login details with others, and contact support immediately if you suspect your account has been accessed without your permission.

9 Data Retention

pke98 retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, subject to the following guidelines:

• Account data is retained for as long as your account is active and for a reasonable period after account closure to enable dispute resolution
• Transaction records including PKR deposit and withdrawal history are retained for the period required by applicable financial record-keeping obligations
• Identity verification documents are retained only for as long as required by applicable anti-money-laundering and KYC obligations
• Customer support communication logs are retained for a period sufficient to manage any follow-up queries or complaints
• Self-exclusion records are retained to prevent re-registration during any active exclusion period

When data is no longer required for any of the above purposes, it is deleted or anonymised so that it can no longer be associated with you as an individual.

10 Your Rights Over Your Personal Data

As a pke98 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or email:

• Right to access: Request a copy of the personal data pke98 holds about you
• Right to correction: Request that inaccurate or incomplete personal data in your account is corrected
• Right to deletion: Request deletion of your account and associated personal data, subject to any retention obligations that legally require us to keep certain records
• Right to restrict processing: Request that we limit the use of your data in specific circumstances
• Right to data portability: Request a copy of your data in a commonly used format where this is technically feasible
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing

We will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure we are acting on instructions from the correct account holder.

11 Minors

pke98 is strictly for adults aged 18 and above. We do not knowingly collect personal data from persons under the age of 18. If you are a parent or guardian and believe that a minor has registered or used pke98, contact our support team immediately so that the account can be investigated and closed.

Any account found to belong to a person under 18 will be closed promptly and any remaining balance will be handled in accordance with our Terms and Conditions. All personal data associated with such an account will be deleted from our systems except where retention is required for legal or fraud-prevention purposes.

12 Changes to This Privacy Policy

pke98 may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our platform or changes in applicable requirements. When material changes are made, registered players will be notified via email or through an in-platform notification. The updated policy will be published on this page with a revised effective date.

Continued use of pke98 after notification of changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised policy, you should stop using the platform and contact support to request account closure and return of any available PKR balance.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how pke98 has handled your personal information, please get in touch:

• Live chat: Available 24 hours via the chat widget on pke98
• Email: [email protected]

For questions about managing your gaming activity, setting deposit limits or requesting self-exclusion, visit our Responsible Gaming page. For general questions about using the platform, see our FAQ section.